Privacy policy

This is an English translation for information purposes. In case of any discrepancy, the Spanish version prevails.

Data controller

María Reyes Pérez Gámez, tax ID (NIF) 75092056T, trading as Climatización Zapata. Address: Av. de la Constitución, 149, 03190 Pilar de la Horadada (Alicante), Spain. Email: info@climatizacionzapata.es. Phone: +34 966 766 306.

What data we process

The data you give us in the quote and repair request forms: name, phone and town and, optionally, email, details of the appliance and a description of your request. Also the data you send us by phone, WhatsApp or email.

What we use it for

• To reply to your request for a quote or a repair.
• If you hire a service, to manage the business relationship: appointments, work, invoicing and warranties.

We do not use your data to send you advertising and we do not make automated decisions with it.

If you accept analytics cookies, Google Analytics collects statistical data about your visit. We explain this in the cookie policy.

Legal basis

Your consent when you send the form and, where applicable, taking pre-contractual steps or performing the contract you request. Legal invoicing and warranty obligations also require us to keep some data.

How long we keep it

If you do not become a customer, we keep your request data for as long as necessary to deal with it and for up to one year afterwards, in case you contact us again. If you are a customer, for as long as the business relationship lasts and then for the periods required by law (tax and warranty).

Who we share it with

We do not sell or pass on your data to third parties. Providers of necessary services, such as website hosting and email, may have access to it, always under a data processing agreement. When a repair is under warranty, we share with the manufacturer the data strictly needed to process it.

Your rights

You can request access, rectification, erasure, objection, restriction of processing and portability of your data by writing to info@climatizacionzapata.es or by post to the address above. If you believe we have not handled your request properly, you can complain to the Spanish Data Protection Agency (www.aepd.es).